TBDhomebuilding customer experience
Technology
Andrin Homes Turns Customer Pain Into Business Culture Shift
Facing the toughest Toronto market in decades, Andrin operationalized a proactive homeowner experience strategy. What started as a service platform became a catalyst for team alignment, trust, and performance.
Together with
Constellation HomeBuilder Systems
Architecture
How Tim O’Brien Homes Is Re-Wiring Its Buyers' Experience
In a market defined by hesitation, speed and certainty separate survivors from stragglers. Tim O’Brien Homes shows how technology can deliver both.
Together with
Higharc
Leadership
Trust Premium: Insurance Becomes A Sales Accelerator
In today’s affordability squeeze, insurance confidence isn’t optional. Builders who deliver transparency and predictability earn buyer trust—and faster closings.
Together with
Westwood Insurance Agency
Marketing & Sales
Why Homebuilding Brand Integrity Starts On The Inside
Before your customers believe in you, your team has to. Stephanie McCarty opens her Trust Vault with hard-earned lessons on how real marketing leaders build brands that last—from culture out, not campaign in.
Marketing & Sales
Why Customer Experience Will Impact Builder Outcomes in 2025
Referrals, repeat buyers, and reputation hinge on post-purchase care. Homebuilders who elevate CX will stand out in tough markets.
Together with
Constellation HomeBuilder Systems
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DEBORAH BLAKE
EVERYTHING 55+
Best-Laid Plans — How to Drive Success With 55+ Communities
Location, amenities, land plan, and future-proofed homes ... the first of a multi-episode series from Ipsum Group Principal and Founder Deborah Blake
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homebuilding customer experience
Technology 10.09.25
Andrin Homes Turns Customer Pain Into Business Culture Shift
Facing the toughest Toronto market in decades, Andrin operationalized a proactive homeowner experience strategy. What started as a service platform became a catalyst for team alignment, trust, and performance.
Architecture 09.23.25
How Tim O’Brien Homes Is Re-Wiring Its Buyers' Experience
In a market defined by hesitation, speed and certainty separate survivors from stragglers. Tim O’Brien Homes shows how technology can deliver both.
Leadership 09.11.25
Trust Premium: Insurance Becomes A Sales Accelerator
In today’s affordability squeeze, insurance confidence isn’t optional. Builders who deliver transparency and predictability earn buyer trust—and faster closings.
Marketing & Sales 08.08.25
Why Homebuilding Brand Integrity Starts On The Inside
Before your customers believe in you, your team has to. Stephanie McCarty opens her Trust Vault with hard-earned lessons on how real marketing leaders build brands that last—from culture out, not campaign in.
Marketing & Sales 07.23.25
Why Customer Experience Will Impact Builder Outcomes in 2025
Referrals, repeat buyers, and reputation hinge on post-purchase care. Homebuilders who elevate CX will stand out in tough markets.
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