TBDcustomer focus
Leadership
How Signature Homes Wins While Other Builders Pull Back
Sales are sliding for most private builders. Dwight Sandlin’s team is defying the trend with strategy, speed, and customer obsession.
Marketing & Sales
Why Homebuilders Should Stop Ignoring the Move-In Moment
Buyers don’t just want a new home — they want a seamless handoff into it. Concierge services may be the zero-cost amenity that becomes a new industry standard.
Marketing & Sales
Resiliency Test: A New Playbook For Weakening Consumer Mojo
What tends to prove out as new-home demand moves into an inflection, first- and fast-movers put themselves in a more resilient position than those who wait until a slowdown is clear to all.
Marketing & Sales
Get CX Right Now, Or Else ... Set 7 Essentials For Customer Focus
"We are the last category in the world to adapt to modern customer experience and digital transformation,” said CEO and co-founder John Cecilian Jr.
Leadership
A Millennial - GenZ New Home Flash Point: Keep It Simple, Or Else
To navigate a tougher path to a homeowners' insurance solution, more homebuilders pivot to embedding a solution seamlessly into their buyers’ experience.
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DEBORAH BLAKE
EVERYTHING 55+
Best-Laid Plans — How to Drive Success With 55+ Communities
Location, amenities, land plan, and future-proofed homes ... the first of a multi-episode series from Ipsum Group Principal and Founder Deborah Blake
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customer focus
Leadership 07.16.25
How Signature Homes Wins While Other Builders Pull Back
Sales are sliding for most private builders. Dwight Sandlin’s team is defying the trend with strategy, speed, and customer obsession.
Marketing & Sales 07.11.25
Why Homebuilders Should Stop Ignoring the Move-In Moment
Buyers don’t just want a new home — they want a seamless handoff into it. Concierge services may be the zero-cost amenity that becomes a new industry standard.
Marketing & Sales 06.24.24
Resiliency Test: A New Playbook For Weakening Consumer Mojo
What tends to prove out as new-home demand moves into an inflection, first- and fast-movers put themselves in a more resilient position than those who wait until a slowdown is clear to all.
Marketing & Sales 05.17.24
Get CX Right Now, Or Else ... Set 7 Essentials For Customer Focus
"We are the last category in the world to adapt to modern customer experience and digital transformation,” said CEO and co-founder John Cecilian Jr.
Leadership 02.01.24
A Millennial - GenZ New Home Flash Point: Keep It Simple, Or Else
To navigate a tougher path to a homeowners' insurance solution, more homebuilders pivot to embedding a solution seamlessly into their buyers’ experience.
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