customer care

The Future Is Now: Lead, Don't Wallow

Building Tech & Products 05.21.21

The Future Is Now: Lead, Don't Wallow

The capability challenge, our Dream Team posits, can only be solved through the embrace of data, technology, process and a pivot to collaboration in a dog-eat-dog culture.

Here's A Look At The $338M New Home-Apollo Deal, And What It Means

Capital 07.26.21

Here's A Look At The $338M New Home-Apollo Deal, And What It Means

TBD's exclusive analysis of a homebuilder M&A transaction that bears not just on the future of one of the industry's premium operators, but on what happens next in a business environment shrouded in uncertainty.

The Supply Chain Chokehold Can Wreck Trust ... Don't Let It

Building Tech & Products 04.14.21

The Supply Chain Chokehold Can Wreck Trust ... Don't Let It

Shocks to construction's supply chain can either break or make opportunity to over-deliver on customer expectations even as you pivot on timelines and terms.

Marketing & Sales 06.09.21

Mood Craters: Torrid Turning To Cool? Is That A Good Thing?

As price trends price-out more buyers, the role of customer care and learning around the buyer's journey meaningfully changes. It's a risk or an opportunity.